FAQ

Siendr is a marketplace where creators sell sports video clips. Browse clips, purchase what you want, and download the video directly after payment.

Click on a clip, enter your email address and pay via iDEAL or credit card. You receive a download link by email immediately.

After payment we send an email with your download link. Also check your spam folder. The link is valid for 48 hours. Expired? Email us and we will resend it for free.

On iPhone and iPad a download goes to the Files app, not to Photos. Open Files, go to Downloads and tap the clip. Then tap Share and choose Save Video, and the clip is in your Photos.

When purchasing you waive your right of withdrawal to enable immediate delivery. Have you not yet downloaded the clip? Contact us and we will assess on a case-by-case basis.

No, unless you request a licence. By default you purchase a personal licence for own use. For commercial use (media, broadcast, advertising) use the 'Request Licence' button on the clip page.

Click 'Become a Creator' in the menu. After approval you connect a payout account: Stripe Connect, or PayPal where Stripe is not available in your country. Then you can upload clips.

You keep 80% of every sale after VAT; Siendr keeps the other 20% of that as its platform fee. Via Stripe Connect it goes straight to your Stripe balance at each sale; via PayPal it builds up on Siendr. Either way you pay it out yourself with the Pay me out button on your dashboard, once you have 50 euro, or for any amount a month after your last payout.

MP4, MOV and AVI. Maximum file size is 500 MB per clip.

Check that the file is smaller than 500 MB and is a valid video format. Still failing? Contact us at louiejaysienders@gmail.com.

By email: louiejaysienders@gmail.com or phone: 06 18 31 33 64. We respond within 2 business days.