FAQ

Siendr is a marketplace where creators sell sports video clips. Browse clips, purchase what you want, and download the video directly after payment.

Click on a clip, enter your email address and pay via iDEAL or credit card. You receive a download link by email immediately.

After payment we send an email with your download link. Also check your spam folder. The link is valid for 48 hours. Expired? Email us and we will resend it for free.

When purchasing you waive your right of withdrawal to enable immediate delivery. Have you not yet downloaded the clip? Contact us and we will assess on a case-by-case basis.

No, unless you request a licence. By default you purchase a personal licence for own use. For commercial use (media, broadcast, advertising) use the 'Request Licence' button on the clip page.

Click 'Become a Creator' in the menu. After approval you can upload clips. You must complete Stripe Connect to receive payouts.

Siendr retains a 20% platform fee. The remaining 80% is transferred directly to your bank account via Stripe Connect after each sale.

MP4, MOV and AVI. Maximum file size is 500 MB per clip.

Check that the file is smaller than 500 MB and is a valid video format. Still failing? Contact us at louiejaysienders@gmail.com.

By email: louiejaysienders@gmail.com or phone: 06 18 31 33 64. We respond within 2 business days.